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Refer a member in three steps.
Case managers, clinicians, shelters, county staff and community organizations can refer. Members and families can ask their health plan for a referral too.
How to refer
What happens after you send a referral.
Send it
Contact us with the member’s name, health plan, contact information, the support needed and any urgent circumstances.
We verify
We confirm eligibility and authorization with the health plan and confirm consent.
We reach out
A care manager contacts the member and updates you on the result.
Please include
- Member’s name, date of birth and Medi-Cal plan
- Best way and time to reach them
- Which Community Support is needed
- Any safety, language or accessibility needs
Share only the minimum necessary information. Do not email sensitive clinical details without a secure method.
Let’s find the right next step together.
Talk with our team about a referral, a partnership or a question. We answer every inquiry.