You’re not alone in this. Here’s what to expect.
Our team is here to help you find a home and keep it. Everything below is free to you as a Medi-Cal member.
Questions
Frequently asked questions.
Does it cost anything?
No. Community Supports are a Medi-Cal benefit paid for by your health plan. Hestia Crest will never ask you for payment.
Who can use these services?
Eligibility depends on your Medi-Cal health plan and your situation, such as being homeless or at risk of it, or having health needs that a stable home would help. Your plan makes the final decision.
How do I get started?
Ask your health plan, your doctor or case manager for a referral to Hestia Crest, or contact us and we will help you take the next step.
Will I have to repeat my story?
We try to avoid it. We collect what we need once, with your consent, and share only what is necessary with the people helping you.
What if I lose my housing after moving in?
Tell your care manager as early as you can. We work with you and your landlord to solve problems before they become evictions.
Can my family be involved?
Yes, if you want them to be. You decide who is part of your plan.
What languages do you speak?
We provide services in your preferred language and use interpreters when needed.
How do I file a complaint?
Tell us and we will work to fix it. You can also contact your health plan’s member services number, found on your member ID card, or Medi-Cal.